Terms of Sale
Our business hours for phone-in orders are between 9:00 a.m. & 4:00 p.m. Eastern Standard Time, Monday through Friday. We do try to ship most in-stock merchandise within 2-3 days after receipt of your order, but may hold it to ship complete. Please be aware that during the months of February through April it may take a little longer due to the high volume of orders we receive. Give event date to ensure timely delivery. Website and faxed orders are processed in the same manner and orders entered weeknights or weekends are filled at the start of the next business day.
*TRANSIT AND DELIVERY TIME DOES NOT INCLUDE WEEKENDS!!
*ANY ORDER YOU WISH TO SHIP AIR SERVICE MUST BE RECEIVED BY 1:00pm est TO SHIP SAME DAY.
We have a minimum order amount of $10.00 per order. Orders under $10.00 will be assessed an additional $3.00 service charge that will be included as part of the shipping costs.
We try, but are not always able to contact customers regarding items on back order. If you are concerned about in stock items, CALL before placing your order. Back-ordered items will be shipped if received from the manufacturer before your event date or latest date specified on your original order. If items are not received by that date they will be canceled unless you notify our customer service department to request a later date. Please review your packing ticket when you receive your order.
NOTE: Your order may be held until complete unless you specify otherwise.
Credit Cards and Checks
Theatre House accepts Visa, MasterCard, Discover, American Express. Your billing address MUST match the billing address on your credit card statement to avoid a delay in your order. We accept one check per order, be aware, your order may be held until check clears.
Theatre House accepts PayPal payments. Visit www.paypal.com to setup a PayPal account if you wish to use PayPal as your payment method.
We are happy to accept your POs in order to make your shopping experience as simple and efficient as possible. We accept Purchase Orders from schools K-12, Universities, Colleges, Government Agencies, and Churches ONLY. We must have an official copy if it is a NEW account. All other orders must be paid by credit card or by check in advance (one check per order). You must provide correct billing address of the cardholder and phone number to use a credit card. No C.O.D.'s.
We are a top choice for school play costumes, religious pageant costumes, professional quality theatrical costumes and all of your holiday, team building and party costume needs. We also offer a complete line of wigs and accessories to compliment our costumes.
NOTE: Free Shipping and Coupon offers are for orders placed by WEB ONLY. A copy of your basket with these offers on them does NOT guarantee you these privileges.
HERE'S HOW IT WORKS
1. Visit our website and find the costumes you would like to purchase.
2. Enter the costume item #, size, quantity, price, extended price and total on your PO.
3. If you have any questions about any of our costumes or want to inquire about quantity discounts please call before you fax your PO. We are here to assist you. You can reach us at 800-827-2414.
4. Your PO must be have your official logo, shipping address, phone, fax and PO#.
5. Please indicated your desired shipping method.
6. The PO must have an authorized signature.
7. Fax the PO to 859-431-1837.
8. Payment terms are NET 30.
Kentucky Tax Rule
A sales tax of 6% will be applied to any orders from customers with Kentucky addresses unless those customers are tax exempt and send a copy of their tax exempt status to us. This tax will be applied when a Kentucky resident's order is processed and will be added to the final invoice.
We sometimes experience changes in price or appearance of the merchandise; therefore, prices and appearance are subject to change without notice in our annually published catalog. Although the website is updated more frequently, this point also holds true and a price you see for a product may not be the correct one. Please call if you have any specific questions regarding current pricing or product descriptions in our catalog or website.
Please request swatches only for fabrics and colors you're interested in purchasing right away. Dye lots can change occasionally, so it is important to place your order soon after receiving swatches. Limit 8 swatches.
Errors or Shortages
We at Theatre House strive to process orders quickly and accurately, however errors do occur. Call any errors or shortages within 5 days of receiving your order. We are not responsible for errors or shortages after 15 days of the invoice date. Fabric
shortages MUST be reported immediately. We will not issue credit or replacement once fabric
has been altered or cut.
Due to the nature of our merchandise, we must enforce a strict return policy. To insure prompt and efficient handling, if any part of your order does not meet your needs, you must contact our customer service department for an authorization return number. Please refer to the return policy that comes with your order for further instructions. We will authorize any reasonable return within 15 days from the invoice date. All returns have a 15% stocking fee, must have a valid authorization number (or the package will be refused), and the customer is responsible for any return shipping fees. Our return address (only) is Theatre House, 400 West 3rd Street, Covington, Ky. 41011.
There are no returns on fabrics or trims, special orders, wigs, dancewear, make-up/teeth, video, CD's or tapes, parasols, shoes, and any items that appear to be used.
Prices & Merchandise Info
We do not have a print catalog at this time, so any catalogs from previous years may not be up to date or accurate. Please refer to the website for current pricing, availability and descriptions of items. Pricing and appearances are subject to change without notice. Please call if you have any questions regarding current prices or description of an item.
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